Customer Care & Policies
Juliska.com Returns
We are happy to accept a return of your juliska.com purchase within 60 days of your purchase date with the below policies in effect. Please read carefully so your expectations are in line with our policies and there are no surprises.
Product Care, Wear & Tear Policy:
- While many of our products are made of durable materials, their special designs often make them delicate in nature as they can break or be damaged. We are not able to replace or take returns on any items that are broken, chipped or damaged due to regular wear and tear. Our products should be treated and cared for as outlined on our Quality Control & Care page.
We Accept Returns for Juliska.com Purchases Only:
-
We are unable to accept returns without a proof of purchase (juliska.com order # or packing/gift slip)
-
We are unable to accept returns for purchases from Juliska re-sellers (Boutiques/Bloomingdales/Neiman Marcus/etc.) Please contact the retailer directly.
Return Condition:
- Return condition must be unused with all original components and in the original packaging.
Return Shipping:
- Return costs are the responsibility of the shipper. Juliska does not pay for return shipping.
Sale Items:
- Sale Items are final sale and are not returnable.
Refund & Merchandise Credit Policy (for eligible returns):
-
For returns within 30 days of purchase, a refund will be honored for the products less the shipping charges. Refunds are credited to the original form of payment.
-
For returns 30-60 days from purchase, you are eligible to receive a Juliska.com merchandise credit for the product(s), less the shipping charges.
-
A gift card code will be issued for any returned items received as a gift that were purchased from Juliska.com (please provide the gift giver’s name and address for verification). Gift cards cannot be redeemed for cash and cannot be replaced if lost.
-
After 60 days from purchase, we are unable to accept returns.
If eligible for a return, please follow the steps below:
STEP 1: Request a return authorization (RA) code and instructions by emailing web@juliska.com.
- To ensure returns are tracked and swiftly processed, all returns must have an RA.
- We are not responsible for items returned without an RA.
STEP 2: Pack very, very carefully.
-
Our products often have special packaging to ensure safe transit. If possible, try to use our original packaging or take to a packing professional to ensure your goods arrive back to us unbroken.
STEP 3: Ship back to us at the address below.
Attention: Returns-Juliska.com
RA #: (insert the # we give you)
Juliska
7791 Palmetto Commerce Pkwy, Ste E
North Charleston, SC 29420
We recommend using a major carrier such as UPS or FedEx so you can track the shipment.
Received a broken or defective item?
Boy we know this can be frustrating. In order to resolve this with you swiftly, please email us and include the following information:
Email To: web@juliska.com
Email Subject: Damaged On Arrival, Order #:____________
Purchaser's Name:
Ship To Address:
Product Name(s):
Issue:
Please attach a few photos of the product/packaging (this will help us identify the cause)
Additional Policies:
Order Adjustments and Cancellations:
- To ensure we get your order out to you as fast as possible, once it has been submitted through Juliska.com it will be zipping through our distribution center, and we are unable to add or remove items. If you need to make a change, please contact Customer Care ASAP and we will endeavor to cancel the order.
Incorrect Address, Refusals, Re-shipping of orders:
- If a shipment is refused or unable to be delivered to the shipping address you have requested, we will charge a $15 re-shipping fee per package if you wish us to re-ship. If you wish to cancel, we will issue a credit for the products, less the shipping charge.
No Post-Purchase Price Adjustments:
- We are unable to credit the difference between the price you paid previously and a lower price during a current promotion.