Customer Care & Policies

We are happy to accept a return of your juliska.com purchase within 60 days of your purchase date with the below policies in effect. Please read carefully so your expectations are in line with our policies and there are no surprises.

• While many of our products are made of durable materials, their special designs often make them delicate in nature as they can break or be damaged. We are not able to replace or take returns on any items that are broken, chipped or damaged due to regular wear and tear.  Our products should be treated and cared for as outlined on our Quality Control & Care page.

• We are unable to accept returns without a proof of purchase (juliska.com order # or packing/gift slip)

• We are unable to accept returns for purchases from Juliska re-sellers (Boutiques/Bloomingdales/Neiman Marcus/etc.) Please contact the retailer directly.

• Return condition must be unused with all original components and in the original packaging.

• Return costs are the responsibility of the shipper. Juliska does not pay for return shipping.

• Sale Items are final sale and are not returnable.

• For returns within 30 days of purchase, a refund will be honored for the products less the shipping charges. Refunds are credited to the original form of payment.

• For returns 30-60 days from purchase, you are eligible to receive a Juliska.com merchandise credit for the product(s), less the shipping charges.

• A gift card code will be issued for any returned items received as a gift that were purchased from Juliska.com (please provide the gift giver’s name and address for verification). Gift cards cannot be redeemed for cash and cannot be replaced if lost.

• After 60 days from purchase, we are unable to accept returns.

STEP 1: Request a return authorization (RA) code and instructions by emailing web@juliska.com. 

• To ensure returns are tracked and swiftly processed, all returns must have an RA.
• We are not responsible for items returned without an RA. 

STEP 2: Pack very, very carefully.

• Our products often have special packaging to ensure safe transit. If possible, try to use our original packaging or take to a packing professional to ensure your goods arrive back to us unbroken. 

STEP 3: Ship back to us at the address below.

Attention: Returns-Juliska.com

RA #: (insert the # we give you)

Juliska

7791 Palmetto Commerce Pkwy, Ste E

North Charleston, SC 29420

We recommend using a major carrier such as UPS or FedEx so you can track the shipment.

Boy we know this can be frustrating. In order to resolve this with you swiftly, please email us and include the following information:

Email To: web@juliska.com

Email Subject: Damaged On Arrival, Order #:____________

Purchaser's Name:

Ship To Address:

Product Name(s):

Issue:

Please attach a few photos of the product/packaging (this will help us identify the cause)

• To ensure we get your order out to you as fast as possible, once it has been submitted through Juliska.com it will be zipping through our distribution center, and we are unable to add or remove items. If you need to make a change, please contact Customer Care ASAP and we will endeavor to cancel the order.

• If a shipment is refused or unable to be delivered to the shipping address you have requested, we will charge a $15 re-shipping fee per package if you wish us to re-ship.  If you wish to cancel, we will issue a credit for the products, less the shipping charge.

• We are unable to credit the difference between the price you paid previously and a lower price during a current promotion.

Additional questions? Contact our Customer Care Team today!

HAD A CHANGE OF HEART OR NEED TO EXCHANGE?

If you are not completely satisfied with your purchase from juliska.com, we will gladly offer a full refund for all returns, after we've issued a return authorization, for up to 45 days from the date of purchase. Before items can be returned, a RETURN AUTHORIZATION must be requested by emailing web@juliska.com (customer service). All returns must be in resalable condition, in original packaging, and have the return authorization number (plus reason for return) with the shipment to generate a refund. We cannot issue a refund for anything returned without a Return Authorization. Applicable refunds are on merchandise only (not shipping) .  Items purchased online may not be returned or exchanged at your local Juliska retailer; items purchased at another Juliska retailer cannot be returned at Juliska.com.  Post-Purchase Price Adjustments - Juliska.com does not offer credit for the difference between the price you paid and a promotional price. All sale items are final sale.

SHIPPING BACK TO US?

For your security and peace of mind when shipping back to us, we strongly advise using a professional packing service and insuring your shipment as we cannot be responsible for items damaged or lost in transit.  The cost of return freight and insurance is your responsibility.  Please allow up to 15 business days for us to receive and process your return.

To ensure a refund, and that your return gets into the right hands for swift resolution, please email web@juliska.com to receive a return authorization code.   

Tel: 843.974.8780