Shipping Info / FAQs
SHIPPING METHODS, RATES & DELIVERY TIMES*:
- We endeavor to safely pack and ship your order at our SC distribution center as soon as possible.
- We cannot ship web orders to PO boxes, military APO, DPO, and FPO destinations, Alaska, Hawaii or any locations outside of the Continental United States at this time.
- Shipping rates are based on the delivery method selected.
|UPS Ground Service||UPS 3 Day Select||UPS 2nd Day Air||UPS Next Day Air|
|SHIPS WITHIN||2 Business Days||1 Business Day||1 Business Day||1 Business Day|
|DELIVERED||1-6 Business Days
|3 Business Days AFTER shipping||2 Business Days AFTER shipping||1 Business Days
*Shipping Methods, Rates & Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays, and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by UPS, we are not responsible for delays caused by unforeseen complications with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.
- Your shipping acknowledgement will include a tracking number so you can confirm your package arrival date. The tracking number will populate with shipping information 24 hours after it is issued.
ORDER ADJUSTMENTS & CANCELLATIONS:
- To ensure we get your order out to you as fast as possible, once it has been submitted through Juliska.com it will be zipping through our distribution center, and we are unable to add or remove items.
- If you need to cancel your order, please contact customer service within the 30 minutes of placing the order and we will try our best to accommodate your request. However, if the order has already entered the packing process in our distribution center, we can no longer cancel your order.
INCORRECT ADDRESS, REFUSALS, RE-SHIPPING OF ORDERS:
- If a shipment is refused or unable to be delivered to the shipping address you have requested, we will charge a $15 re-shipping fee per package if you wish us to re-ship. If you wish to cancel, we will issue a credit for the products, less the shipping charge.
NO POST-PURCHASE PRICE ADJUSTMENTS:
- We are unable to credit the difference between the price you paid previously and a lower price during a current promotion.